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  1. NLBorrelaar
    • CommentAuthorfee
    • CommentTimeAug 21st 2013
    TripAdvisor is looking for a temporary Global Content Specialist to provide back-up coverage on a wide variety of content and support related duties. The ideal candidate should have native language fluency, excellent time management skills and the flexibility to move quickly among a broad range of tasks and teams.

    What You'll Do:
    - Process incoming listings requests to maintain the accuracy of our database of destinations, hotel, restaurant and attractions, localizing property names as appropriate
    - Moderate review submissions
    - Handle all day to day customer service operations via e-mail; monitor user feedback and communicate user needs to appropriate teams
    - Ensure the integrity of TripAdvisor content via proprietary tools and processes
    - Scanning the site daily for localization improvements
    - Track and report upon on content metrics
    - Collaborate with team to improve our internal toolset
    - Troubleshoot technical problems and escalating bug reports to engineering team
    - Additional responsibilities will be assigned as necessary

    What We Seek:
    - Bachelor’s degree
    - Fluency in English and native speaker in Dutch
    - Flexibility to work across a number of business functions, with dotted lines to several managers, working on a wide range of tasks
    - 1-2 years of experience supporting an online community. Additional editorial and/or online community experience strongly preferred
    - Ability to learn new tools and skills quickly
    - Strong communicator with ability to operate effectively across teams
    - Ability to exercise editorial judgment
    - Service oriented, and maintains composure under pressure
    - Strong time management/prioritization skills, flexibility and multi-tasking ability
    - Experience working in a fast-paced Web environment with Web-based tools
    - Excellent people skills and the ability to resolve user issues diplomatically
    - Good knowledge of Microsoft Office products, particularly Excel

    You will be located in Newton (MA) and will be part of a Global Team with colleagues coming from all over the world. Interested? Email me your resume asap (you'll find my email if you click on my username displayed at the top of this discussion)
  2. NLBorrelaar
    • CommentAuthorPuck
    • CommentTimeSep 30th 2013
    Still looking to hire?
  3. NLBorrelaar
    • CommentAuthorfee
    • CommentTimeSep 30th 2013
    Nope, the position is already filled.
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