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  1. NLBorrelaar
    • CommentAuthorloredfern
    • CommentTimeFeb 20th 2013
     
    Be part of creating the extraordinary.

    At Coca Cola Enterprises we thrive on challenge. We deliver innovative global brands and we now require someone to join our highly successful team; someone who will go that extra mile to deliver great results.

    Bring your drive, enthusiasm and passion and we'll provide the opportunity to succeed.

    HR Administrator, Operations - Dutch & French Speaker

    Job Purpose:
    The HR Administrator is part of the HR shared services team. The HR Administrator is the first point of contact for the resolution of HR queries and requests that are received via phone, email, employee interaction centre, fax and post using scripts, job aids and FAQ's within SLA's. In addition, the HR Administrator is responsible for processing country specific HR Back Office Administration within SLA's around speed, accuracy and quality using templates, guidelines and standard procedures. The role will work with technical tools such as SAP, self service, case management and telephony. The role might also include project work, coaching and training of team members and translation.

    Accountabilities
    • Acts as first point of contact responsible for the accurate resolution of employee and line manager enquiries and requests that are escalated via phone, email, HR portal or other access channels
    • Log all queries and requests on case management system and update system, as required.
    • Be able to work under pressure in a fast moving and rapidly changing environment
    • Able to prioritise workload efficiently by applying effective timekeeping and adherence to rosters and schedules
    • Uses professional and customer-focused approach to handle customer inquiries.
    • Understands scope of services and escalates as defined.
    • Investigates requests which cannot be resolved by analysing nature of the request and routing to appropriate support.
    • Able to process administrative duties within set SLA's around speed, accuracy and quality
    • Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
    • May assist with process improvement, support work, knowledge base improvement suggestions, and peer coaching
    • Builds and maintains good working relationships across European HR Services, HR Business Partners and HR Centres of Expertise in line with data requests and information production
    Qualifications
    Educational leaving qualifications, with Higher education

    Experience:
    • Minimum of 6 months customer service
    • Human resources experience preferred.
    • Excellent Microsoft office skills
    • Excellent listening, questioning and both written and verbal communication skills
    • Team worker
    • Ability to work in a fast paced, rapidly changing environment.
    • Fluent English
    • Fluent Dutch
    • Fluent French

    All roles offer the salary, flexible benefits, great career and development opportunities you'd expect from a global market leader.

    We believe that equal opportunities mean inclusion, diversity and fair treatment for all.

    If you are interested in this opportunity, please apply uploading the most recent version of your CV to www.cokecce.com/careers or email Jamie at jfreehling@cokecce.com
 
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